Returns & Exchanges

At Hario Australia, we want you to be completely satisfied with your coffee brewing equipment. If your purchase isn't quite right, we offer a 30-day return policy for unused items in their original packaging.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.

2

Secure Packaging

Carefully pack your Hario glass and equipment in its original box, ensuring all components and manuals are included to prevent damage during transit.

3

Ship the Item

Affix your return shipping label and drop the package off at any Australia Post location or your preferred courier service.

4

Quality Inspection & Refund

Once our warehouse team inspects the returned items for resale condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing