Frequently Asked Questions
Everything you need to know about your Hario coffee experience.
Where are Hario products manufactured?
Most of our glass products and coffee equipment are manufactured in Japan at our own factories, ensuring the high-quality heat-resistant glass Hario is world-renowned for.
How long does shipping take within Australia?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while express shipping options are available for faster delivery to most metropolitan areas.
What is your return policy for change of mind?
We offer a 30-day return policy for unused items in their original packaging. Please note that for change-of-mind returns, the customer is responsible for return shipping costs.
Is Hario glass microwave and dishwasher safe?
Yes, Hario's signature heat-resistant glass is designed to be both microwave and dishwasher safe. However, we recommend checking the specific instructions for products with plastic or metal components.
Do you offer wholesale opportunities for cafes?
Absolutely. We partner with many cafes and specialty roasters across Australia. Please contact our trade team through the wholesale portal for bulk pricing and partnership details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later services like Afterpay for your convenience.